Job Description
Technical Support Engineer
Our client is a well-established IT support company based in Salisbury, Wiltshire, dedicated to providing high-quality, responsive IT services to businesses within a 50-mile radius. Their clients range from small enterprises to mid-sized businesses across various industries.
Role Overview
We are looking for a proactive and technically skilled Technical Support Engineer to join their growing team. The ideal candidate will have solid experience supporting small to medium business IT infrastructure, with a particular emphasis on Sophos firewall configuration and troubleshooting.
You will be responsible for providing both remote and on-site technical support to a variety of clients, diagnosing and resolving issues across hardware, software, networking, and security platforms.
Key Responsibilities
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Provide remote and on-site IT support to clients within the service radius
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Configure, manage, and troubleshoot Sophos firewalls and other network security appliances
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Support and maintain client infrastructure including Windows servers, workstations, and networking equipment
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Diagnose and resolve hardware and software issues in a timely manner
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Perform routine maintenance and monitoring of client systems
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Participate in client projects such as system upgrades, migrations, and installations
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Document support activities and solutions in a ticketing system
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Liaise with vendors and third-party providers as required
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Deliver excellent customer service and maintain long-term client relationships
Requirements
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Proven experience with Sophos firewalls (configuration, deployment, and ongoing support)
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3+ years experience in a technical support or IT field service role
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Strong knowledge of Windows Server, Active Directory, Office 365, and Microsoft networking technologies
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Good understanding of TCP/IP, DNS, DHCP, VPNs, and general networking
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Excellent troubleshooting and communication skills
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Full UK driving license and access to own vehicle
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Ability to work independently and manage priorities across multiple clients
Desirable (Not Essential)
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Sophos certifications (e.g., Sophos XG Firewall Certified Engineer)
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Experience with cloud technologies such as Microsoft Azure or Google Workspace
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Knowledge of backup and disaster recovery solutions
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Familiarity with remote monitoring and management (RMM) tools
What We Offer
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Competitive salary and benefits
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Ongoing professional development and training opportunities
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A friendly and supportive team culture
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Exposure to a wide range of technologies and industries