Job Title

Customer Support Engineer

  • Position:
  • Salary: £28000 - £32000 Company car allowance + generous employee benefits
  • Location:
  • Job ID: 04228
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Job Description

On behalf of our Client, we are looking to recruit a Customer Support Engineer. The organisation has a small but effective customer support team, providing equipment and IT installation services as well as remote and ‘on site’ support to UK and international customers. The organisation exports a high proportion of its output and has equipment operating in more than 50 countries worldwide.

Responsibilities

  • Installing and commissioning equipment and software products for new clients on windows based systems
  • Site working including planned & reactive maintenance and implementation of software upgrades for existing clients.
  • Running installation and user acceptance tests on installed systems to industry
  • Providing training and remote customer standards.
  • The role will include UK and international travel, both short and long haul for varying durations

Experience and Skills

  • Previous experience of working in a Customer facing
  • IT and Software Installation experience is essential; however product specific training will be given
  • Electro Mechanical experience an advantage
  • Fault finding and problem solving skills are very important
  • Intermediate Microsoft Office and Dynamics 365 skills and advantage
  • We are looking for a good communicator with strong customer facing skills and commercial acumen
  • An ability to manage situations effectively both as an individual and operating as part of a team
  • A conscientious organised approach with good attention to detail and documentation skills
  • Must be flexible & enthusiastic towards travel
  • Full clean UK Driving License and a current UK

Salary and Package

Salary will be dependent on experience and what you bring to the position. The company also offers pension and healthcare benefits.

This is a full time permanent role.

 

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