Job Title

Customer Support Engineer

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Job Description

Our client are a leading design & manufacturer in their field. They have a small but effective customer support team, providing equipment and IT installation services as well as remote and ‘onsite’ support to UK and international customers in more than 50 countries worldwide. Due to demand and growth we are now seeking a Customer Support Engineer to join their dedicated team.

This a unique and exciting opportunity for a driven individual looking for their next challenge.

Responsibilities

Installing and commissioning equipment and software products for new clients on windows-based systems.

Site working including planned & reactive maintenance and implementation of software upgrades for existing clients.

Running installation and user acceptance tests on installed systems to industry standards.

Providing training and remote customer support.

The role will include UK and international travel, both short and long haul for varying durations.

Experience and Skills

Previous experience of working in a Customer facing role.

IT and Software Installation experience is essential; however, product specific training will be given.

Electro Mechanical experience an advantage.

Fault finding and problem solving skills are very important.

Intermediate Microsoft Office and Dynamics 365 skills and advantage

We are looking for a good communicator with strong customer facing skills and commercial acumen.

An ability to manage situations effectively both as an individual and operating as part of a team.

A conscientious organised approach with good attention to detail and documentation skills.

Must be flexible & enthusiastic towards travel.

Full clean UK Driving License and a current UK Passport.

Salary and Package

Salary will be dependent on experience and what you bring to the position. The company also offers pension and healthcare benefits.

Due to travel a full UK driving Licence is essential.

Sector

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