Job Title

Customer Service Executive

  • Position:
  • Salary: £20000 + OTE, generous pension, Free parking, Staff discount, generous holiday amongst other benefits
  • Location: ,
  • Job ID: 03860
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Job Description

Are you a driven, energetic team player who goes above and beyond to deliver excellent customer service? Are you ready to take the next step in your career and join an organisation in a period of development and growth?
On behalf of our client, we are recruiting for a Customer Service Executive to join their dedicated team. As a Customer Services Executive you will carry out the following duties whilst offering the highest level of service.

Inbound Call Handling

• Answer customer calls in a timely and effective manner, maintaining a polite and professional manner at all times, ensuring a high standard of call handling for both inbound and outbound calls
• Make sure orders are completed to schedule and take ownership of enquiries
• Ensure the positive customer experience is monitored through introduction and customer care calls. Handle all consumer complaints with the aim of enhancing Nectar’s reputation by delivering a world class response / solution

Order Processing

• Process inbound, e-mail, web and staff orders in line with procedures, raising any opportunities for online ordering
• Ensure all special / pre-orders are routed for delivery as soon as they are available in the warehouse
• Process daily stock shortages, deallocating them on orders and ensuring customers are notified prior to expected delivery day
Outbound Call Handling and BDM support
• Effectively set and handle call logs
• Strong Sales Support to be executed to the field sales team with regular updates on how accounts are performing and help to support and resolve BDM queries.
• Develop and own the account retention and lost accounts process, ensuring we have early warning of customers intending to leave and taking action to retain.
• Be a key member of the go-to team for BDM support

Upselling

• Process orders and enquiries effectively, utilising internal systems and offers to assist in upselling and maximising sales within a telephone call offering alternative items where we cannot meet the needs of the customer
• Achieve additional sales with existing customers by selling in new products and categories in conjunction with available offers – targeted with results expected.
• Continually develop product knowledge

Key attributes

• Team player
• Excellent communication skills both verbal and written
• The ability to problem solve and think outside the box
• Self driven with an enthusiastic and flexible approach to work
• Competent use of Microsoft office packages including Outlook, Word and Excel
• Must have own transport due to rural location
• Customer service experience is beneficial but not essential for this role

This is a full time permanent role offering a competitive salary + OTE, Annual bonus, Staff Discount, Life Assurance, 28 days’ holiday inclusive of bank holidays, generous pension, free parking

To be considered for this great opportunity, apply now and one of our consultants will be in touch shortly.

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